Exchange / Returns

Best Dressed Pets will gladly accept an exchange if another size is needed or if you want to change the style however we can only exchange your item(s) if they are unused, still tagged and returned within 14 days from date of dispatch from us to you. Sale items are excluded for exchange unless proven faulty. Please note the condition of all returned items must meet management’s standards for resale before exchange or credits will be issued.

Please notify us via email at This email address is being protected from spambots. You need JavaScript enabled to view it. for an exchange.

All returns should be clearly marked with your name, address and order number. Shipping costs of any returned goods remain the responsibility of the customer. We cannot be held responsible for goods lost in transit, all returned goods are the responsibility of the customer until they reach us.

Unfortunately Best Dressed Pets cannot confirm receipt of your return. We recommend that you use a secure postage method, such as recorded delivery. This way you will be able to trace your delivery. We CANNOT accept liability for non-receipt of returned goods.

Store Credits / Refunds

Best Dressed Pets does not give out refunds. Please choose carefully. If returning a product, Best Dressed Pets will offer an exchange or a store credit to the value of the product as long as you return your item(s) unused, still tagged and returned within 14 days from date of dispatch. Sale items are excluded from store credits or exchange unless proven faulty.

THERE ARE NO REFUNDS OR EXCHANGES GIVEN ON CLEARANCE OR SALE STOCK

Please do not contact us and ask for an exception to our return policy. Whether you read our return policy or not, once you have checked out, you have agreed to it. You are responsible for cost to reship items back to us for a return or exchange. Returns will be at our sole discretion and we reserve the right to make a final decision about the condition of all items returned to us.You are held responsible for any damage caused by your pet to products. Please return all items in the condition you would like to receive your items. You do not want to receive the above pet products used, so please respect our return policy.

Defective Product

Best Dressed Pets endeavours to ensure that all products are free from damage and defects. If however an item is damaged or faulty, you must contact us within 48 hours of receiving your item(s). If you fail to contact us within the 48 hour timeframe to report the defect we will consider this item as 'worn' and usual wear and tear and a replacement will not be granted.

We will not replace any items that are due to misuse.

If a customer believes that a product may be defective, it is the responisibility of the customer to ship back to Best Dressed Pets and to incur the postage fees. Best Dressed Pets will inspect the product and will officially determine whether the product is deemed to be defective. Decisions will be final.

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info@bestdressedpets.com.au

Orders can be placed 24 hours a day, 7 days a week. If you purchase on a weekend or public holiday your order will be processed the next business day.

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